Device Lookup

Search any Mac or mobile device by name, serial number, or username. View the full inventory record and send MDM commands directly from the result — without logging into Jamf Pro.

How to Search

Open Device Lookup from the sidebar or press Cmd+K and type your query. You can search by:

Computer name — full or partial match (e.g. jsmith-mbp)
Serial number — exact or partial (e.g. C02XK)
Username — the assigned Jamf Pro user or LDAP username (e.g. jsmith)
Email address — if user records include email in Jamf Pro

Results appear instantly as you type. Nexus searches across both computers and mobile devices simultaneously, returning ranked results by relevance. Click any result to open its full detail panel.

Device Details Panel

The detail panel shows a complete snapshot of the device record pulled from the Jamf Pro API. Fields displayed include:

Computer name — the device's hostname as reported by Jamf
Serial number — click to copy to clipboard
Last check-in — timestamp of the most recent Jamf check-in, shown as both absolute time and relative (e.g. “3 days ago”)
OS version — current macOS or iOS version
Assigned user — Jamf Pro username and real name if populated
Model — hardware model identifier (e.g. MacBook Pro 14-inch, M3 Pro)
Battery — current charge percentage (macOS only)
Storage — available and total disk space
IP address — last reported IP address from Jamf inventory
Enrollment date — when the device was first enrolled into Jamf Pro
MDM profile status — whether the MDM profile is active, missing, or removable
Management account — local management account name if configured

Note: Device details are fetched live from Jamf Pro when you click a result — they always reflect the current state, not a cached snapshot.

MDM Commands

From any device detail panel, use the Commands section to send MDM commands directly. Each command is sent via the Jamf Pro API and shows its queued status immediately.

Command	What it does	When to use
Lock	Immediately locks the screen and requires a PIN to unlock	Lost or unattended device; suspected unauthorized access
Restart	Sends a graceful restart command via MDM	After policy changes; stuck check-in; post-update remediation
Wipe	Erases all data and reinstalls macOS or iOS (irreversible)	Offboarding; device recovery; security incident response
Renew MDM Certificate	Pushes a renewed MDM profile to the device	MDM profile shows as expiring or after APNS cert rotation
Flush Policy Cache	Clears the local Jamf policy log so all eligible policies re-run on next check-in	Policy not re-running; troubleshooting missed deployments
Remove MDM Profile	Removes Jamf management entirely from the device (non-supervised only)	Decommissioning a device; transferring ownership outside org

Note: The Wipe and Remove MDM Profile commands require confirmation before sending. Wipe is irreversible — always verify the device serial number before confirming.

Tips

Press Cmd+K from anywhere in Nexus to jump directly to Device Lookup without leaving your current view
Click the serial number in any detail panel to copy it to the clipboard — useful when filing tickets or searching Apple Configurator
A device that shows “Last check-in: 30+ days ago” will also appear in Ghost Hunter under the Stale Devices category — use Blast Radius before wiping to confirm no active scope dependencies
MDM command history for a device is visible in the Commands section — commands show as Pending, Acknowledged, or Failed with timestamps
Use the Open in Jamf Pro button to jump directly to the full device record in the Jamf web console when you need fields not shown in Nexus